Scammers never tire – a newly seen type of tech support fraud

There is a new scam you need to watch out for. In the last few years, online service providers like Google, Yahoo and Facebook have started to send emails to their users when there was a possible security risk, like a log-on to your account from an unknown computer.

Bad guys have copied these emails in the past, and tried to trick you into logging into a fake website they set up and steal your username and password. Now, however, they send these fake security emails with a 1-800 number that they claim you need to call immediately.

If you do, two things may happen:

1) You get to talk right away with a real internet criminal, usually with a foreign accent, that tries to scam you. They claim there is a problem with your computer, “fix” it, and ask for your credit card.

2) You get sent to voice mail and kept there until you hang up, but your phone number was put in a queue and the bad guys will call you and try the same scam.

Remember, if you get any emails that either promise something too good to be true, OR look like you need to prevent a negative consequence, Think Before You Click and in this case before you pick up the phone.

If you decide to call any vendor, go to their website and call the number listed there. Never use a phone number from any email you may have received. Here is a real example of such a call. Dont’ fall for it!

The ever-evolving threat of ransomware continues

Bad guys have found a new way to trick people into infecting their PC with ransomware. This time it looks like a Sprint / Verizon / Charter / etc. (it could claim to be from any phone service really) email that tells you about a voice mail that was left for you, and wants you to play the voice mail.

The email has a .zip attachment that supposedly has the voice mail message in a .wav file. However, if you unzip the file, the ransomware will encrypt all the files on your computer and possibly all files on the network if you have access. You only get your files back if you pay around 500 dollars.

Do not click on links in “voice mail” emails from someone you do not know, and certainly do not open any attachments!

Remember, Think Before You Click!


For more information on how to keep yourself or your organization safe, or if you’d like a threat evaluation, contact POCC today.



I wrote a letter for the campaign “Support the Fair Repair Bill in Nebraska”.

As consumers, we have the right to the following from the companies that we support: Information: The documentation, software, and legal ability we need to repair our own products — or choose someone we trust to do it for us. Parts + Tools: Fair access to service parts and tools, including diagnostics. Unencumbered Resale: We should be able resell our products (including the software needed to operate them). Write a letter to your Senator in the Nebraska unicameral now and tell them why this is important to you.

Can you join me and write a letter? Click here:


Unwanted Windows 10 Upgrades Souring Windows Users

Are you the victim of an unwanted Windows 10 upgrade?

Do you have legacy applications or games that don’t play nice with Windows 10?

Are you happy with Windows 7 / 8.x?

Are you sick and tired of the Malware like tactics Microsoft has employed to try to force you to upgrade to Windows 10?

There are many valid reasons to stick with your currently installed Operating System but Microsoft doesn’t seem to agree.  Their recent underhanded tactics to force users into unknowingly upgrading to Windows 10 have left a sour taste in Users’ collective mouths and are leaving some to cry foul with some Users even going so far as to block Windows updates completely, leaving their PCs vulnerable to increased risk as security patches won’t now be installed.

Worry not fair users, for POCC has the experience to block Windows 10 from installing on your systems while still allowing Windows 7 / 8.x security updates to be installed.

If you’ve been the victim of an unwanted Windows 10 upgrade and you’d like to get your old system back, we can do that too!

Contact POCC today to find out how we can help restore your systems and your sanity!

New malware tactics on the rise

Beware of new malware seen first in Germany that targets the MBR (Master Boot Record) of your computers hard drive rendering it completely unusable and files difficult to recover.

Unlike “traditional” ransomware, this new method targets specific portions of your hard drive and in doing so it operates extremely quickly compared to encrypting each file.

Users report infection happens when they download the target payload from a shared file service such as dropbox or a link submitted through email posing as a job application.  Once infected, the PC’s MBR file is overwritten and the PC rebooted.  Users report seeing a fake “Check Disk” prompt after reboot whereby the malware encrypts the MFT file (Master File Table) removing all physical links to every file on the hard drive.

After encrypting the MFT, the malware displays the ransom message followed by an ASCII image of a skull and crossbones.